Yes, of course! Contact us in advance so we can meet your request. We want our service to conveniently meet your needs and we will make every effort to make appropriate changes based on your needs. Any last minute change to a scheduled service date may be charged.

We serve a variety of property types in industries such as commercial, education, healthcare, industrial, retail and other specialty industries. To learn more about our services and property types, visit our Cleaning Services page.

We are fully insured and bonded and are more then happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your families’ most valued assets.

Do’s:

• Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
• All exterior surfaces in all rooms
• Floors are mopped and vacuumed
• Bathroom (complete toilet clean, shower, handles, tub, drain)
• Bedroom  shelving, nightstands, bed frames, tidy up bed)
• All window sills

Don’ts:

• All Extras are not included (must be selected for an additional cost)
• The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

Do’s:

• Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
• All exterior surfaces in all rooms
• Floors are mopped and vacuumed
• Bathroom (complete toilet clean, shower, handles, tub, drain)
• Bedroom  shelving, nightstands, bed frames, tidy up bed)
• All window sills

Don’ts:

• All Extras are not included (must be selected for an additional cost)
• The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

A deep clean is recommended for all first time cleaning by us. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.

If you cancel within 24 hours, it is a non refundable full charge.

Our hours of operation are:
Monday – Friday: 8am-11pm
Saturday: 9am-11pm
Sunday: Limited, case by case basis

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

We do not. Our insurance only covers our cleaners inside your home.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not! However if it’s your first time signing up for a Spruse cleaning, initial introductions always help develop the personable relationship with your home specialist.

We vet the best, and get rid of the rest. Background checks are done.

We are! Through Hiscoxx.

Yes! It is actually preferred after the initial visit.

Yes it is. However there is no suggested percentage, whatever feels good to you.

This seldomly occurs but accidents do happen. Please  contact our office immediately to work with our insurance to get the object of value replaced.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.

Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.